Refund policy
14-Day Return Policy
We stand behind the quality of the Pawfetti™ Smart Bark Collar. If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to request a return.
Return Conditions
To be eligible for a standard return, your item must be in the exact same condition that you received it: completely unused, unopened, and in its original packaging with all factory seals intact. Due to hygiene and safety standards, Pawfetti™ cannot accept returns for opened or used collars simply due to a change of mind.
Return Shipping & Fees
Pawfetti™ (a VALDOR ENTERPRISES LLC brand) does not charge any restocking fees. However, the customer is responsible for paying all return shipping costs for standard returns. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items on Arrival
Your dog's safety and your satisfaction are our absolute priorities. If your order arrives damaged or physically defective, you do not need to pay to ship it back. We will immediately dispatch a brand-new replacement unit to you at zero cost. If we require the defective unit back for quality control, we will provide a prepaid shipping label. Otherwise, you are free to responsibly dispose of it.
The 18-Month Brand Warranty
If your collar experiences a manufacturing defect outside of the initial 14-day return window, you are fully protected by our comprehensive 18-Month Brand Warranty. Please contact our support team to initiate a warranty claim.
How to Initiate a Return or Claim
To start a return or report a defective item, please contact our support team. Provide your order number and, if applicable, photos of the defective unit.
Email: support@valdor.io
SMS Text Support: +1 813 214 0301
Live Chat: Available directly on our store